HCAHPS-Patient Satisfaction Surveys

HCAHPS - Patient Satisfaction Surveys

The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) Survey is a standardized instrument for collecting and measuring patients' perceptions of their hospital experience. The survey was first designed and developed through a partnership between the Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). The HCAHPS survey is endorsed by the National Quality Forum (NQF). The HCAHPS survey asks patients questions about their hospital experience and is administered between two days and six weeks after discharge to a random sample of adult patients across medical conditions.

This report utilizes the hospital quality measure database provided by CMS on its Hospital Compare website. The HCAHPS scores reflect results for ten measures. The Hospital Compare database primarily includes data supplied by short-term acute care hospitals. Critical Access Hospitals may voluntarily submit data to the program, but they are not eligible for any payment incentives for reporting and can choose not to have their data released for public inspection at the CMS website.

The Hospital Compare database is refreshed on a quarterly basis. Each quarter, an additional quarter's data is added and the oldest quarter's data is deleted. The online report (www.hospitalcompare.hhs.gov) is always a year behind current data.

Please reference HCAHPS.zip in the Related Documents section on the right-hand side of this page to download the HCAHPS survey.